Trust and safety
Timeouts and refunds
A match that stops moving must still be able to give the money back. Three timeouts guarantee it, and anyone can trigger them: you do not need us, and you do not need your opponent's cooperation.
The three timeouts
| Timeout | Window | What it covers |
|---|---|---|
| Ready | 2 minutes | Both players are in, but one never readies. |
| Round stall | 20 minutes | A live match stops making progress. Every reported round resets it, so a match that is running never expires; only a stuck one does. |
| Absolute | 24 hours | A hard ceiling, counted from the moment both players committed. |
Full refund, no fee
Every one of these refunds both players in full and charges no fee. A match that never finishes is not a match we earned anything from.